What a terrible experience this has been from start to finish, particularly from a 'premium' brand like Harrods.Ordered a £600+ item only for the order to be cancelled nearly 4 days later because it was apparently no longer in stock, despite being available on the website still. No problem, ordered again in a different colour. This time however, after a delay of another 3 days before it was even handed to DPD, the parcel was then lost at the DPD hub. While I appreciate this wasn't a Harrods problem, they have done nothing to resolve the situation.It's now been 3 weeks and not only has Harrods still not refunded me for the lost item, they are now ignoring all emails to customer service through my open ticket.
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Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do. See more
