With your customer service department? Nothing went well honestly. The thing was, I was buying a jacket at Moncler, I wanted to use AliPay to waive the exchange process fee, out of an unknown reason, the transaction was shown as failed on the pos machine, but went through from my side, I received both confirmation message from my bank and the status of this transaction was shown as finished on my banking app. I was taken to the customer service department with a staff from Moncler, the two staff from customer service department, whom I don’t know their names, has shown me severe level of impatience and ignorance, the first guy did not even try to understand my situation, just kept repeating to tell me that my transaction was in a pending status, I could not persuade him to at least look at my screen for proof, so I had to ask him to get his colleague who understands Chinese. Although his colleague who came after could fully understand us, he did not show any initiative to help us work this out either, he kept telling us that we’d need to wait for 3-5 days for the refund, and if we’d want the jacket now we’ll have to make another payment. I completely understand the circumstance, but your customer service department has demonstrated no capability of resolving anything or providing any assistance at all, the two guys kept mentioning that I don’t have to buy this jacket just today even after I told them that I don’t live close and had to travel, the first guy has been chewing gum all the time when dealing with my case, he told me that there was another customer who paid 17k pounds and encountered similar issues had to wait as well, as if I was completely insignificant to them, the whole experience has been awfully frustrating and I felt severely disappointed.
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Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do. See more
