Very disappointed. I came from Manchester to London today with my boyfriend for my birthday. As I’m a big Jellycat fan, and a loyal customer I wanted to visit the Jellycat airlines in Harrods. I expected there to be a queue due to its popularity as a brand and it being a Saturday, but it was the most disorganised place Ive ever been to. Went to the 4th floor and was told you can’t enter without a ticket, I asked how we got a ticket and was given no clear answer whatsoever, we were told to go all the way back down to the ground floor and get one there. Where on the ground floor? God knows, no organisation, no signage, no clear instructions. Staff downstairs didn’t even know where we were supposed to go when I asked. So we left disappointed and upset. Won’t be going again. Went all the way to London specifically to go to Harrods. What a waste of our time and money :(
Claim your business profile now and gain access to all features and respond to customer reviews.
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do. See more
