I initially had hope that my issue would be resolved, but it has now been over a week. My parcel was left in a communal area, exposed to a busy street and delivered to the wrong building entirely, as indicated on the delivery notification I received. After being asked to fill out a form, which was quite challenging on my phone, I was told this was a necessary step. I got an email stating my order was delivered and handed to someone, accompanied by 'proof' photos that weren't even taken in the right country. Since then, I haven't heard anything after addressing this issue. The item was a £270 perfume meant as a special Christmas gift, and I simply cannot afford to not receive a refund.
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Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do. See more
