I have repeatedly attempted to have the service fulfill my purchases and rectify incorrect deliveries for 2025 gifts. I've spent countless hours over several days, yet none of the representatives could locate the correct orders or my gift list, although they were quick to offer replacements for the items I've already paid for. It feels like talking to a wall with live people. They seem trained to frustrate customers rather than resolve issues. My gifts have been sent to incorrect addresses, and one cake arrived without icing. Items I would never choose are being delivered. I refuse to let this service ruin the holidays for my older friends who anticipate their favorite treats. My former teacher, now 90, expressed confusion over receiving a cake without icing. It saddens me that she had to open that box. The service couldn’t locate my annual order for ham, forcing me to buy another. I intend to reach out to the appropriate authorities in the morning. What has happened to responsibility and accountability in our society? After 80 years, I will not let any company evade their responsibilities. We must unite to hold the service accountable.
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Harry & David knows gift baskets, baked goods, fruit and food gifts. Shop famous pears, honeybell oranges and gourmet food & wine delivery for any occasion.