Captain Chill’s review of my large Harvest Right Freeze Dryer purchased on 07/30/2025:
On 8 of 2025, it started to take excessively long to get below freezing despite trays being pre-frozen (6 to 9 hour). The appliance dealer I bought it from was absolutely wonderful. They had me try 5 or 6 home tests after consulting with Harvest Right, even contacting the factory for a replacement since harvest was in full swing. This took 3 to 5 weeks to complete.
On 10/24/2025, I contacted Harvest Right to let them know I was getting a message that my freeze dryer was not cooling and that I should contact customer support.
After a week or two of home testing/diagnosing, they wanted me to go out and buy a flash drive and do some more testing and send them the flash drive. When I balked at this, since I had been repeating these tests since August, they agreed to ship it back to the factory where it remained for two months. They forgot to send me a shipping label and it was an ordeal to get one printed.
Upon it’s return, it has been functioning properly for the last 15 or 16 batches. Other than the noise factor, it performs flawlessly now.
My support tech was very patient, professional, and courteous despite being evasive with her answers. When I asked her for a replacement, she said it was denied by her supervisor. When I asked where they got the units that were factory reconditioned, she told me from customers who were having issues with theirs. When I asked why I couldn’t be afforded the same courtesy of cross shipping a used unit so I would not miss harvest, she was very evasive and refused to answer.
While my support tech was great, the service itself from the factory was substandard.
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Freeze dry food at home with a Harvest Right freeze dryer. Freeze dried food is the best emergency food storage. Purchase a home freeze dryer to preserve food.
