Review Time
As we build out our homestead, adding a Harvest Right freeze dryer has been one of the smartest moves we’ve made. It lets us preserve our garden produce and bulk meat the right way, without waste and without compromising quality. The food keeps its flavor and stores long term, which gives our family real peace of mind.
It’s reliable, easy to run, and delivers exactly what it promises. For anyone serious about self-sufficiency and protecting their food supply, this machine is worth every penny.
I bought a freezer dryer from Harvest Right and I was originally having problems with getting a good seal so the vacuum would work properly but their customer service was super responsive and helpful and I have had no issues since. I love my freeze dryer it has bee running pretty much 24/7 since I got it!
Great customer service! When I was having issues setting up my freeze dryer or I thought I was missing a part. I called the customer service line and they were able to create a ticket right away and have somebody call me back the following business day. Great customer experience!
***UPDATE***Just got off the phone with #harvestright (HR). In March of 2025, I purchased the WiFi adapter for $75.00. This would allow me to monitor the machine from my mobile app AND allow HR to see "logs" w/o me having to send via email. Turns out it's not working and they don't know why. I confirmed that this machine has a 1 year warranty and that both the drain valve and vacuum hose HAD to be replaced, 9 months after the warranty expired--costing me $180.00. The $1700 oil-free pump malfunctioned in Sept of 2025 and had to be replaced--$400 for refurbished premier pump. In the lifetime of this machine, the mT have only dropped below 500 once and today I was told that mT should be less than 500. Since 12-24, multiple emails to tech support, ALL regarding vacuum issues, with "logs" attached, and not one technical support person ever addressed this issue, until now.
Have you added up all the money I have spent since my initial investment of >$4000?
***WARNING--LONG POST***
In May of 2023, I purchased a medium Harvest Right freeze dryer (FD) and paid $1700 extra for the oil-free pump. #harvestright
In 2024 I had to replace the cheap and malfunctioning vacuum hose, along with the malfunctioning drain valve. In Sept of 2025, my $1700 oil-free pump bit the dust and Harvest Right suggested a refurbished premier pump, that came with a 1 yr warranty--so I was told.
Less than 4 months later (just last week) I was getting error messages "unable to achieve vacuum". Several attempts to resolve the issue myself, I reached out to #harvestright for technical support. Of course it had to fall on a Saturday and all I could get was A.I. Monday morning I called and was able to speak with a human, who sent me 2 videos on "maintaining" the pump and scheduled an in person tech support for the following day, Tuesday. The video instructed me to clean the demister and allow at least 48 hrs for it to dry before reinstalling it-- MEANING--it wouldn't be ready until Wednesday to reinstall.
50 minutes before the "scheduled" tech support phone call, I received another email, this time with 2 more You-Tube links to watch, regarding taking the side and top off the FD--prior to the phone call. Never once asked how "pump maintenance" went, or what I discovered during that process. I informed her that there was no way I could watch the 2 videos AND remove the top and side, without help, and definitely not before the scheduled phone call.
Now I get a phone call from Bryant who doesn't seem to be hearing anything I am saying and is insisting it is a FD issue and not a pump issue. At this point, I had already purchased a new demister and was waiting for it's arrival. Bryant never asked about the pump, again, because as he stated "he was convinced it was not the pump." I am left to assume that all the work I did on the pump was now a waste of time.
Saturday the new demister arrived and I was able to get help taking the "under warranty" pump apart and cleaning it. I ran, what now would be my 5th vacuum test. mT dropped to 901 and never went lower; however, I decided to do a run anyway of fruit that I had tried to do the weekend prior. I started the run on Monday (2/9) afternoon and by 0700 hrs this morning, mT was 536 and she was already into "extra dry time".
My only question at this juncture is why did I not get to <600 mT during the vacuum test and yet, was able to get there with food in it???
Here's what I want to say to #harvestright--LISTEN to your customer! Know your customer! Get behind your product; identify the ongoing issues and FIX them! Stop treating us like idiots! Provide COMPLETE, timely and accurate information.
I bought the WiFi adapter in 2025 (from Harvest Right) that allows my FD to be connected to the internet. They could have seen the logs without me having to download them and sending them via email. No one ever said a word about that. My account and machine are registered with them. I have jumped thru all their hoops and they have thousands of my dollars. Why do I have to beg for help and answers?
Great Service!
Purchased a freeze dryer, it has been working great. The phoned me shortly after my purchase to ensure everything was working well! Recommend to anyone wanting to save money on backpacking or survival food
I’m new to the freeze drying world. We called ad ordered our large pro freeze drier and oil free pump by phone. The sales associate was able to explain the difference between the two. He was very personable and helpful. When I received my freeze dryer they had sent the wrong power cord. A quick phone call they mailed out the correct cord. That toke a week to receive. After my first couple runs, I started receiving error messages. After speaking w the repair tech, the issue was discovery quickly and sent an instructional video to correct the issue. Video was easy to understand and follow. The next day I received a follow up phone call to make sure the problem was resolved. I also been using the app which was very helpful in the running of the machine as well as helping the repair tech seeing what was goin on with the machine. I look forward fully utilizing this machine and will not hesitate to reach back out to Harvest Right is any other issue arises.
I don't usually write reviews for products, but I also don't have such good customer service that I feel compelled to let people know. I have owned and heavily used my HarvestRight freeze dryer for more than 6 years, but recently I had a small problem so I called the company and I took the unit into their warehouse for repair. Everyone I spoke to by phone or in person was sincerely kind and helpful. The repair took very little time and the cost was well under my expectations. Great company culture, and a terrific product!
I'm really pleased with my freeze dryer; it's quite easy to use. I recommend getting the wifi adapter as well. I encountered a problem with the door not sealing, but the support team was fantastic and very patient in assisting me. We resolved the issue quickly and got back to freeze drying in no time.
Learning a new way to preserve food has been easy with the support of Harvest Right and their team! I ordered my system in 2024, having health issues I was not able to start using the system until Dec 2025. I tried it out from reading the manuals, but had questions. The Harvest Right Team has been extremely helpful with finding my user errors, installing tray system upside down....downloading new software and running test. All of the team has been helpful and friendly. I will be great at this Freeze Drying in no time!!! My suggesting is to start with small batches and work on increasing as you go. Make sure you get the latest software updates!!
I cannot express enough how great this machine is and how fantastic the customer service has been. As a complete novice to freeze drying, I had bought a second-hand machine from an unfamiliar source. Struggling with repeated batch failures, I reached out to the support team. They were incredibly helpful. The representative was very patient, called me back several times, and even conducted video chats to assist. They diagnosed multiple issues and guided me in getting my machine to run flawlessly. I've been freeze drying continuously since then and absolutely love it. This machine is truly effective and easy to use.
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Freeze dry food at home with a Harvest Right freeze dryer. Freeze dried food is the best emergency food storage. Purchase a home freeze dryer to preserve food.
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