I visited the store this morning to buy a new washing machine since ours had just stopped working. The staff member who assisted us was unhelpful and discourteous. He never made eye contact and provided no guidance when we inquired about different models, particularly regarding their quality. His attitude was dismissive. When my wife asked if he enjoyed his job, he admitted he didn’t, and when she suggested he needed to improve his customer service, he just smirked. We decided to cancel our transaction and went to a competitor where we received much better service. After over 30 years as a customer, this experience has made us reconsider our loyalty.
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Since starting in New Zealand in 1997, Harvey Norman has become a trusted household name. Our 40+ stores nationwide carry a large range of TVs, computers, laptops, cameras, kitchen appliances, whiteware, home theatre, furniture, manchester, bedding, mattresses and more.
We offer online shopping for added convenience, with delivery and click & collect options. Check out our Value Collection for everyday low prices, and our Hot Deals for hot prices!
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