After 7 months, the right swivel hinge of my WH-1000XM5 headset came loose. I returned it to the retailer, who sent it to the manufacturer. Initially, I was informed the issue was considered physical damage and not covered under warranty. However, I pointed out that this was a known design flaw and referenced relevant consumer protection laws. This prompted the retailer to escalate the matter, resulting in a free repair. My headset was returned in two weeks.
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Since starting in New Zealand in 1997, Harvey Norman has become a trusted household name. Our 40+ stores nationwide carry a large range of TVs, computers, laptops, cameras, kitchen appliances, whiteware, home theatre, furniture, manchester, bedding, mattresses and more.
We offer online shopping for added convenience, with delivery and click & collect options. Check out our Value Collection for everyday low prices, and our Hot Deals for hot prices!
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