I placed an order for a headset online, as the platform indicated it would be ready for Click & Collect 'within a few hours.' After completing my purchase, I received an email stating it would actually take around a month. When I visited the store to inquire, the staff mentioned that 'extra time' on the website could mean weeks or even a month. Their explanation came off as sarcastic and dismissive, which was quite disappointing. I decided to cancel the order, but now I'm left waiting several days for my refund. Overall, the information provided was unclear, and the customer service was lacking.
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