I bought a computer from a local retailer after clearly stating that I needed it for running specific software. I asked if the recommended model would be appropriate and was reassured that it would be. However, within days, the device became slow and often unresponsive, even with just one application running. Opening any additional programs leads to freezing, making it impossible to use for everyday tasks. The retailer has denied my request for a refund, claiming it’s a 'change of mind' issue, despite the product not being suitable for my needs and their inability to provide a proper replacement in a reasonable time. I'm now left with no choice but to escalate the situation through consumer protection. Given my experience, I wouldn't suggest buying high-value tech items from this store.
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