I had a unit installed by your company a few years ago. Recently, I experienced a leak from one of the pipes and was advised to bypass the unit until a repair could be carried out. A repair appointment was scheduled approximately two weeks later.
The engineer who was due to attend had initially arranged a morning time slot, and we organised our day accordingly. However, on the morning of the appointment, the same engineer called at 7:00 am to inform us that he would not be able to attend in the morning and that the new time slot would be between 1:00 pm and 3:00 pm.
I do not understand why a morning slot was arranged in the first place if it could not be honoured. Most of us are working people and plan our schedules around such appointments. Changing the time at the last minute is very inconvenient and reflects poorly on the aftercare service.
I would appreciate it if you could review this matter and ensure better organisation of service appointments in the future.
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