I faced poor customer service, having to wait 30 minutes before being attended to. My vehicle was not washed as part of the service, and there was a delay in retrieving my key. Some staff were rude, and my vehicle was ready for pickup two hours later than initially promised. They need to improve their customer service standards significantly.
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Harwoods has been the leading automotive retailer group in the South of England for over 90 years.
The company has built up a loyal base of customers through its dedication to customer service which remains at the forefront of our business ethos.
Remaining fiercely independent in a market dominated by large PLCs, Harwoods has been able to offer customers unrivalled levels of care from both a sales and aftersales perspective.See more
