Review Time
A very disappointing & costly waste of time
Harwoods Five Oaks Audi advertised an Audi RS4 Avant, RV18 UTY, which looked great on the website pics. Due to being located several hours away, I requested a walk round video, specifically asking the salesman Stewart to highlight any marks dents etc, as the car had high mileage. Stewart sent a video showing stone chips and a few marks etc (which I fully expected) so we agreed a deal and I paid for a delivery company to fetch the car.
Unfortunately for me, in his video Stewart had conveniently not shown the poorly repainted front wing, rusty wheel hubs, scored brake discs and bird poo damaged paintwork, luckily all of which were quickly spotted by my delivery guy.
I then rang Stewart to discuss a way forward. Sadly he was very abrupt, refused to budge on price, and said he would unwind the deal.
I later emailed him and pointed out that sending me an honest appraisal of the car would have saved us both a lot of wasted time, plus several hundred pounds that I had paid the delivery company.
Stewart's response was "I am sorry that your expectations of an 83,000 mile, 8-year old RS4 weren't in-line with ours " !!
Er, no Stewart, "my expectations of having you send me an honest walk round video weren't in line with what you chose to send me"
The whole experience was completely different to the superb way I was treated when I bought an Audi from your Southampton Branch.
And before the generic "please email customerservice@....." response appears, I've already done that and have yet to receive a reply.
My trust in main dealers has been restored after a disappointing experience elsewhere. I recently took delivery of a beautiful used vehicle from a local dealership, where a representative took great care of my needs. There was no pretense—just genuine assistance that made the purchase enjoyable.
My faith in main dealers has been restored following a disappointing experience elsewhere. I recently received a lovely used vehicle, and a representative ensured all my needs were met. There was no pretentiousness, just a genuinely helpful individual who made the buying process enjoyable.
I faced poor customer service, having to wait 30 minutes before being attended to. My vehicle was not washed as part of the service, and there was a delay in retrieving my key. Some staff were rude, and my vehicle was ready for pickup two hours later than initially promised. They need to improve their customer service standards significantly.
I recently purchased a new model from a local dealership. The sales team was incredibly supportive in finalizing my desired specifications and financing options. The vehicle arrived ahead of schedule and was well-prepared. Adjusting to the differences from my previous model has been a bit challenging, but overall, I am very satisfied with my purchase and highly recommend this dealership.
The entire process was seamless from beginning to end. The vehicle has had a few minor issues that are being addressed. As a first-time EV buyer, I would suggest a handover pack detailing charging and the various charging station providers. Additionally, a bit more guidance on using the car's features would have been appreciated.
I had a fantastic experience with the local dealership. A representative was always available to assist with my questions, and thanks to their support, I drove away in my dream vehicle. I wholeheartedly recommend this team—my experience was faultless.
I encountered poor customer service. When I raised concerns to the designated contact, they merely redirected me back to the original team. My vehicle faced damage on multiple occasions, and it felt as if warranty work was intentionally avoided. Communication was lacking, and what should have been a simple job turned into a lengthy ordeal. I would advise seeking alternatives to this dealership.
Claim your business profile now and gain access to all features and respond to customer reviews.
Harwoods has been the leading automotive retailer group in the South of England for over 90 years.
The company has built up a loyal base of customers through its dedication to customer service which remains at the forefront of our business ethos.
Remaining fiercely independent in a market dominated by large PLCs, Harwoods has been able to offer customers unrivalled levels of care from both a sales and aftersales perspective.See more
zipcar.co.uk
fettle.cc
wheelpartsdirect.com
www.britishbikebits.com
talixo.com
firestonecompleteautocare.com
rainfordcars.co.uk
birchwoodmotors.co.uk
theluxride.com
payzium.com
