I am writing this review to urge extreme caution to anyone considering purchasing a vehicle from Harwoods BYD Coulsdon. Our experience has been the worst consumer nightmare imaginable.We purchased a brand-new BYD Seal U from them on 16th August 2025. Within 5 minutes of driving away, the car’s audio and sensor warning systems completely failed—a major safety issue. We returned the car on 18th August and their managers confirmed the fault.Since then, we have been subjected to nothing but neglect, silence, and broken promises:Complete Silence: Despite countless emails and calls, they have ignored us for weeks.Empty Promises: A manager named Francesca Corry called to assure us the issue would be expedited. That was over a week ago, and we have heard nothing since.No Courtesy Car: They left our family without transportation, forcing us to rent a car at our own expense.Irresponsible Behaviour: They have shown a blatant disregard for customer service, consumer law, and basic decency.We have been forced to escalate this to Trading Standards, The Motor Ombudsman, and our finance provider. The mental distress and financial burden this has caused my family is unforgivable.Do not make the same mistake we did. I cannot stress this enough: AVOID THIS DEALERSHIP.If you do proceed, I advise you to:Thoroughly test every function of the car before driving away.Get every promise in writing.Be prepared to fight for your basic consumer rights.We would never have chosen this car had we known the dealership would abandon us the moment they had our money.
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Harwoods has been the leading automotive retailer group in the South of England for over 90 years.
The company has built up a loyal base of customers through its dedication to customer service which remains at the forefront of our business ethos.
Remaining fiercely independent in a market dominated by large PLCs, Harwoods has been able to offer customers unrivalled levels of care from both a sales and aftersales perspective.See more
