I am very dissatisfied with my recent order from the company’s US Store. There were unexplained delays and a complete lack of communication; my emails went unanswered, and there were no proactive updates about the delay. The customer service was even worse: the online support was rude, unhelpful, and seemed uninterested in resolving my issues. For a company that prides itself on photographic excellence, this level of service is unacceptable. It erodes trust and diminishes the excitement of owning their products, making the brand seem unworthy of the prestige it claims. Until the company enhances its customer care and order fulfillment, I cannot recommend purchasing directly from them.
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Victor Hasselblad AB is a Swedish manufacturer of medium format cameras, photographic equipment and image scanners based in Gothenburg, Sweden.
