Hastings collected money from me without my approval, claiming to represent me in the payment of the District Heating Metering & Billing Charge to Community Energy (Commenergy.co.uk), the company that supplies heating and hot water to properties in London. I request that Hastings refrain from representing me in any payments to third parties without my explicit consent.Importantly, I have already paid this amount directly to Community Energy, so I am asking Hastings to return the money they collected from me. They denied my request, stating that the funds had already been transferred to Community Energy and advised me to seek reimbursement from them directly. However, upon contacting Community Energy, I discovered that Hastings not only failed to transfer the recently collected funds but also withheld a significant portion of the payments they collected from me that were meant for Community Energy.I insist that Hastings either resolve this issue with Community Energy or return the money to me. Hastings maintains that they successfully transferred my money to Community Energy and claims that the problem lies with them, stating that it is an accounting issue I must address directly with Community Energy. If this is indeed an accounting problem, then Hastings, as my agent, has a fiduciary duty to resolve it on my behalf. It appears that the company has mishandled my funds under the pretense of paying the District Heating Metering & Billing Charge to Community Energy.To resolve this issue, my next steps should be to approach the Property Ombudsman and the Small Claims Court.
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Hastings International are a team of property experts specialising in the sale & lettings of properties & new homes in London's South Bank & City areas.
