Review Time
I get the crochet issues. Always get fast response to any queries. I'm a beginner and the first few squares were difficult but perseverance pays off. It seemed expensive initially but there's lots of projects and loads of extras. I really enjoy it and can't wait for the finished throw.
I am 7 months into the Dalek build. It is scheduled to be 3 years total. Everything has been great so far. Stages are delivered every 30 days and they are each packaged very well. They provide extra screws which is much appreciated. The Dalek used quality parts and is going together very well. Only concern I have is the solder connections on the small motors and lights seem very fragile and people have reported having them break off (repairable), nothing has come apart for me though. I handle them carefully.
Hollie and the rest of the Customer Service team on the Warhammer Combat Patrol subscriptions are awesome and you should give them all a raise! Always knowledgeable and go above and beyond helpful at resolving even the crazy complicated issues! Thanks!
Hatchette Partworks have a great customer service. Both James and Sam dealt with my query quickly, by not only replying to my messages and E-mails quickly, but explaining what I needed to do. They also explained why I wasn't able to do what I wanted to do online and that the best option was to ring.
We are currently doing the Peter Rabbit Cross stitch, subscribed to the magazine. I have had a few problems which the complaints dept have been dealing with people like Jacqueline and Milly, mostly sorted now, they have been great if sometimes a little slow, better now as they seem to have more staff.
Thank you Sam S from hatchettpartworks for sorting out my subscription query so quickly and so thoroughly. Once you explained everything to me it became easier to understand. Also the sign of good will you gave me was totally unexpected but thank you very much for your very professional and caring way in which it was dealt with. I love doing the cross stitch in your Peter rabbit collection I find it very rewarding.
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