hatchettepartworks.com

4.6
4.6 Based on 20 reviews

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Average Rating

4.6

/
5

20 Reviews

5 Star
85%
4 Star
0%
3 Star
10%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Manchester
Crochet issues.

I get the crochet issues. Always get fast response to any queries. I'm a beginner and the first few squares were difficult but perseverance pays off. It seemed expensive initially but there's lots of projects and loads of extras. I really enjoy it and can't wait for the finished throw.

5
Date of experience: Sep 18, 2025
James
Hatchette Dalek build great so far.

I am 7 months into the Dalek build. It is scheduled to be 3 years total. Everything has been great so far. Stages are delivered every 30 days and they are each packaged very well. They provide extra screws which is much appreciated. The Dalek used quality parts and is going together very well. Only concern I have is the solder connections on the small motors and lights seem very fragile and people have reported having them break off (repairable), nothing has come apart for me though. I handle them carefully.

5
Date of experience: Aug 22, 2025
Andy
Hollie and the rest of the Customer…

Hollie and the rest of the Customer Service team on the Warhammer Combat Patrol subscriptions are awesome and you should give them all a raise! Always knowledgeable and go above and beyond helpful at resolving even the crazy complicated issues! Thanks!

5
Date of experience: Aug 06, 2025
tony turner
brooklyn

fast response and very helpful

5
Date of experience: May 13, 2025
customer
Speedy issue clarified

I contacted customer service to clarify an issue I had, the agent, Hollie, was very helpful and professional. She was able to solve my issue promptly. Thank you.Arthur Pollock.

5
Date of experience: May 12, 2025
Shawn P. O'Leary
Great Product Great Communication!

Commuincation with customers is fantastic and shows a willingness to help the customer's needs. The subscriptions they offer also very unique and a wonderful to work with.

5
Date of experience: Apr 13, 2025
Miss Shepherd
Hatchette Partworks have a great…

Hatchette Partworks have a great customer service. Both James and Sam dealt with my query quickly, by not only replying to my messages and E-mails quickly, but explaining what I needed to do. They also explained why I wasn't able to do what I wanted to do online and that the best option was to ring.

5
Date of experience: Feb 28, 2025
Customer
Brilliant customer service hollie…

Brilliant customer service hollie helped me with a question and she got back to me very fast 100% recommend

5
Date of experience: Jan 02, 2025
Andy Streater
We are currently doing the Peter Rabbit…

We are currently doing the Peter Rabbit Cross stitch, subscribed to the magazine. I have had a few problems which the complaints dept have been dealing with people like Jacqueline and Milly, mostly sorted now, they have been great if sometimes a little slow, better now as they seem to have more staff.

5
Date of experience: Nov 28, 2024
Ruth Elizabeth barnett
Thank you Sam S from hatchettpartworks…

Thank you Sam S from hatchettpartworks for sorting out my subscription query so quickly and so thoroughly. Once you explained everything to me it became easier to understand. Also the sign of good will you gave me was totally unexpected but thank you very much for your very professional and caring way in which it was dealt with. I love doing the cross stitch in your Peter rabbit collection I find it very rewarding.

5
Date of experience: Sep 26, 2024

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