I am writing this to warn others about my pathetic experience with "The Hatke." I ordered a mobile cover (Order ID: 1986064) which turned out to be completely different from the photos on their website. The website showed a cover with a protected USB port and camera lens area, but the actual product had neither. After raising a complaint, their support team (care@thehatke agreed to a replacement/refund and arranged a pickup. The product was picked up on January 19th, and I informed them immediately. Since then, they have completely stopped responding. It has been a week with no replacement sent and no refund issued. They essentially took the product back and kept my money too. This is highly unprofessional and feels like a scam. If you value your money and expect decent customer service, stay away from this site. They do not follow basic business ethics. Order Details for Proof:Order ID: 1986064 AWB No.: SHTP0001631672 Item: Samsung S25 Ultra Matte Magsafe Case
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