Their sizing charts are to be taken with a grain of salt. Ordered 2 Flexfit hats based on my head measurements and they were miles too big, even though my head measurement was in the middle of the range on their sizing chart.Was advised that they don't do exchanges, and that I would have to pay shipping to send the hats back at my own risk and re-order 2 new hats in the correct size, even though the issue was clearly through their own incorrect sizing chart.Also, it's very cheeky of them to have a website address that implies it's an Australian company. Only through some deeper digging on the website, after waiting 6 weeks for delivery (quoted less than 7 days at check out), did I realise the hats were coming from Europe. I'm sure they'd get less business from Australian clients if they were up front about how long they should expect to wait, and how difficult it would be to make a return.edit - Have revised from 1 star to 3 stars. After reviewing my feedback they have reached out to me to resolve the issue. The hats are very good quality and I can't fault them, they look great. It's just a shame that their initial after sales service was so poor. A word of advice regarding Flexfit hats, if your head size is towards the lower end of the sizing range then order the size below for a snug fit.
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