hatstoreaustralia.com

3.5
3.5 Based on 299 reviews

We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!...

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Average Rating

3.5

/
5

299 Reviews

5 Star
56%
4 Star
5%
3 Star
4%
2 Star
2%
1 Star
32%

All Reviews

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Review Time

Able Von Horstmann
Ordered 1 x Hat (Order #196442) however immediately upon arrival I noticed a factory error where the

Ordered 1 x Hat (Order #196442) however immediately upon arrival I noticed a factory error where the last clip had melted and couldn't be utilised, which is an issue because that the clip I use for my big head. Told them about it, they said "it should still work fine" even though I couldn't properly wear the hatm despite trying. Asked for a refund, shown evidence and they repeatedly said nope, eventually sent me a return label and after 3 weeks posting it, was told since it wasnt in original condition they wouldn't give me a refund. The hat was faulty anyway, they told me to try it on hence the unoriginal condition, were they going to resell a broken hat!?!/

1
Date of experience: Mar 27, 2026
Good customer service friendly and…

Good customer service friendly and helpful

5
Date of experience: Mar 04, 2026
Jay Young
Very helpful and friendly customer…

Very helpful and friendly customer service! Help me through out the way to change my delivery address, thank you so much!

5
Date of experience: Feb 15, 2026
Able Von Horstmann
Faulty and Broken Hat, Scammers!

Ordered 1 x Hat (Order #196442) however immediately upon arrival I noticed a factory error where the last clip had melted and couldn't be utilised, which is an issue because that the clip I use for my big head. Told them about it, they said "it should still work fine" even though I couldn't properly wear the hatm despite trying. Asked for a refund, shown evidence and they repeatedly said nope, eventually sent me a return label and after 3 weeks posting it, was told since it wasnt in original condition they wouldn't give me a refund. The hat was faulty anyway, they told me to try it on hence the unoriginal condition, were they going to resell a broken hat!?!/

1
Date of experience: Jan 30, 2026
Katie Gray
Great product, friendly staff

All interactions were timely and friendly. Final product was fantastic! Love their hats and the people they were gifted to love them aswell.

5
Date of experience: Jan 15, 2026
Linc Sigoni
The pricing is dodgy

The pricing is dodgy. They increase the prices and then discount it for a sale, making the sale price not much different to the RRP. I bought a hat last year for $44.99. The RRP has been increased to $51.99 and discounted to $41.59. How can a hat that is one year now more expensive?

3
Date of experience: Nov 24, 2025
Curtis F.
Love this store

Love this store. Had a delivery mishap. The guys sent me a new item straight away. Best support I have experienced. Would highly recommend purchasing from this store.

5
Date of experience: Jul 29, 2025
Florence Parker
Love this store

Love this store. Had a delivery mishap. The guys sent me a new item straight away. Best support I have experienced. Would highly recommend purchasing from this store.

5
Date of experience: Jul 29, 2025
Tallulah H.
Not Australian

Ordered a cap from hatstore Australia, and it's been sitting in Frankfurt for over 2 weeks. 3 weeks after ordering I'm sitting here with nothing to show from 60 bucks. Wouldn't expect to wait for a hat from Germany from a company that advertises themselves as Australian.

1
Date of experience: Jul 05, 2025
Not Australian

Ordered a cap from hatstore Australia, and it's been sitting in Frankfurt for over 2 weeks. 3 weeks after ordering I'm sitting here with nothing to show from 60 bucks. Wouldn't expect to wait for a hat from Germany from a company that advertises themselves as Australian.

1
Date of experience: Jul 05, 2025

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