Avoid at all costs. The company is based in Sweden despite branding itself as “Hatstore Australia”. When purchasing a hat for my son for christmas from Santa, the delivery estimate was 5-10 working days which suited me fine as I was organised and began ordering presents in late November. It is now the 15th of February and still no sign of the hat. Dealing with one very disappointing little boy in Christmas morning was pretty difficult and I was very frustrated that I made email correspondence conveying this. The response I got was that they had changed theirs delivery estimates to 30-45 business days. As if that was going to be any consolation to me. When I purchased the product it was stated 5-10 business days as this was not honoured I was entitled to a refund however this battle continued for many weeks and was only received this week as it was now also outside the estimated 45 business days !! Moral of the story read the fine print as hatstore australia does not necessarily mean it is an Australian company shipping from Australia. False advertising at its very best here.
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