I ordered the Country Wild Garden bouquet, the image on the website has at least 15 visible flower stems. The item that was delivered had 8 and then a bunch of green filler. It looked so sad and cheap. I tried to raise a complaint early but the contact form was an auto AI response and no action from there. A week later I got a "How Did We Do?" email so I tried again to complain and was met with "we need pictures from all the angles". Which I managed to get from the recipient of the bouquet. But these weren't good enough as they had to be date and time stamped and taken within 3 days of bouquet being delivered. This was an impossible task to complete as they asked for this a week after the delivery. Just hopeless customer service, the first photo (taken on delivery) showed how completely lacklustre the product was. I would not use this place again. Complete waste of time and money.
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Haute Florist, luxury flowers UK next day delivery
