I made an order with Haute as previously I have had no issues and like their product however this time I feel really let down. When inputting the recipient's delivery details in I had to manually do so as it is within a new build area, everything went through ok and the next day had the notification from the courier service they use saying that the order had been delivered. When I went to check the image proof of the delivery as the notification has said it had been left in a safe place it kept saying that the postcode did not match their records for this order. Now concerned I email Haute and explain the issue , they responded saying that when the were about to issue the despatch for the order the system did not recognise the postcode I had given so instead went with a postcode that the system suggested!!I asked as to why they did not manually enter it as I had done myself and as many know can be the case with so many new builds popping up now or even contact the customer before going ahead and double checking the delivery details they were given are correct but again their response was completely dismissive with no attempt to contact the courier service themselves. My friend ( the recipient) said nothing was received by the concierge of the building who are there 24 hours. So I have a friend with no flowers and I am now out of pocket. Haute did not offer to re -send or even a partial refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Haute Florist, luxury flowers UK next day delivery
