I used Haute for the first time to send my sister and her fiancé a bunch of flowers and a card on the the announcement of their engagement on Christmas day and I ordered them in in-between Christmas and New Year I paid for next day delivery of £4.99 on top of the flowers which were £45 and a engagement card of £3.99 I believe anyway...They should have arrived with no problems but Royal mail didn't deliver at all, and so new year was upon us and they was delivered 3 days late. By the time my sister received them in the evening of the 3rd day they were wilting and unfortunately looked like they'd been stuck in a van for 3 days!
Anyway I got in touch with Haute and sent a photo and you could see two of main roses were floppy and so the impact and the longevity was cut short due to the transit conditions.
Anyway after some back and forth and me getting frustrated as they wanted more pictures that wasn't appropriate to ask for they offered £15 pounds credit which wasn't beneficial and defeats the point of sending fresh flowers I said forget it.
It’s wasnt their fault in the respect of Royal mail failing to deliver on time but it was disappointing and embarrassing on my part. Anyway they kindly came back and said they would send another bunch to my sister and I accepted that offer. I am expecting my sister and her partner to get a lovely fresh bunch on Wednesday and hopefully Royal mail actually deliver them on time as they were paid to do the first time around. So thank you Haute for resolving the matter as my sister means the world to me and a bunch of flowers are definitely a gift worth giving on their special announcement. As flowers go and the presentation on the photos on the website they do stand out a lot!
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Haute Florist, luxury flowers UK next day delivery
