I ordered a Deluxe Hatbox bouquet for my mother's 80th birthday, and what she received was nothing like what was advertised. I am both disgusted and mortified. When I reached out to the support team and shared photos, they claimed to have consulted the florist and insisted that the bouquet sent met the requirements. They advised me to follow the care instructions for the next three days. I will include photos for you to see the difference. The service is completely misleading; what they show and what is delivered are two entirely different things. I paid £75 for a one-size Deluxe Hatbox, with no options for small, medium, or large. I even inquired about adding a specific flower and was willing to pay extra, only to receive a firm rejection. I cannot recommend this company to anyone; they are deceptive, and when confronted, they show no interest in resolving the issue.
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Haute Florist, luxury flowers UK next day delivery
