Absolutely unacceptable service.
I ordered flowers in advance for Mother’s Day and selected Sunday delivery at checkout. The company confirmed this, yet the flowers were dispatched on Thursday and have still not arrived.
I have now been told by Royal Mail that delivery won’t be until Wednesday – three days after Mother’s Day. This completely defeats the purpose of the order.
If Sunday delivery cannot be guaranteed, it should not be offered as an option. Customers rely on these dates for important occasions, and in this case the service has completely failed.
To make matters worse, the flowers have been in transit for several days, so I have little confidence they will even arrive in good condition.
Very disappointing experience and I would not recommend.
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Haute Florist, luxury flowers UK next day delivery
