If I could give zero stars, I would. I’ve had mortgages throughout my life, and this is by far the worst experience I’ve had with a financial institution. I regret taking my broker’s advice to go with this so-called “bank.”The issue began when they failed to pay my property taxes on time. I contacted their property tax department via email, and in response, someone from the bank called me. The call was unprofessional from the start — there was a lot of background noise, and it sounded like I was on speakerphone. I could barely understand him.To make things worse, the representative blamed me for the late tax payment. The situation stemmed from the bank using an incorrect tax amount, which led to arrears and a penalty — all because of their mistake.As I tried to explain, he continually interrupted me, insisted it was my fault, and refused to actually listen. I had submitted the property tax assessment as required under my mortgage agreement, but that didn't seem to matter. The third time on this call with loud background noise, the rep on speakerphone, and people talking in the background. The lack of professionalism and accountability is beyond frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Haventree Bank is setting a new benchmark in today’s Alternative Lending space. We specialize in offering mortgage solutions for borrowers who do not satisfy the underwriting criteria of other mortgage lenders. If you are in business for yourself, have bruised credit or new to Canada, we can help!
Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative residential mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.
We are federally regulated by the Office of Superintendent of Financial Institutions (OSFI) and are members of Canada Deposit Insurance Corporation, Canadian Bankers Association, Payments Canada and Registered Deposit Brokers Association.See more
