haventreebank.com

3.8
3.8 Based on 121 reviews

Haventree Bank is setting a new benchmark in today’s Alternative Lending space. We specialize in offering mortgage solutions for borrowers who do not satisfy the underwriting criteria of other mortgage lenders. If you are in business for yourself, have br...

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Average Rating

3.8

/
5

121 Reviews

5 Star
61%
4 Star
7%
3 Star
4%
2 Star
6%
1 Star
21%

All Reviews

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Review Time

acekuet
This bank is the worst They charge me $400 for the property tax months and they’re not paying the

This bank is the worst They charge me $400 for the property tax months and they’re not paying the property tax. They’re just keeping the money and they’re not paying the property tax. Actually.I called them and ask why are charging me for Tax and not paying the City. The customer service told me can you send the property tax warning and will get back to you. nobody contact me back . I waited a few months later in the same scenario over and over they’ve been taking money for over 1 year and they’re not paying the property tax and they don’t wanna give any answer what they’re doing with the money I can’t believe it. I thought this is the worst experience.

1
Date of experience: Mar 07, 2026
acekuet
This bank is the worst They charge me…

This bank is the worst They charge me $400 for the property tax months and they’re not paying the property tax. They’re just keeping the money and they’re not paying the property tax. Actually.I called them and ask why are charging me for Tax and not paying the City. The customer service told me can you send the property tax warning and will get back to you. nobody contact me back . I waited a few months later in the same scenario over and over they’ve been taking money for over 1 year and they’re not paying the property tax and they don’t wanna give any answer what they’re doing with the money I can’t believe it. I thought this is the worst experience.

1
Date of experience: Mar 07, 2026
Kyle Stokes
Still very new

Still very new. So this is an early review to be clear. However so far I have no complaints. They answer the phome quickly. Respond to emails quickly. They waved our mortgage payment change fee. We went from monthly to bi-weekly accelerated. So far so good!

5
Date of experience: Mar 04, 2026
Anita Graves Kraft
Alnoor Nenshi Has always worked with me…

Alnoor Nenshi Has always worked with me to help me navigate renewals. I appreciate it very much.

5
Date of experience: Mar 02, 2026
Julie R-M
Great customer service!

5
Date of experience: Feb 26, 2026
Alise Hoogendoorn
Vicky was helpful and prompt!

4
Date of experience: Feb 26, 2026
Seth osagie
Good client service and smooth…

Good client service and smooth transaction.

5
Date of experience: Feb 24, 2026
Dan J
Mortgage payment higher than signed

Haventree banks specialist was adamant on renewing early and that the new payment/terms would take effect once signed back. I confirmed on the portal too, but Haventree simply tried to take the old payment (about $400 more) and funds were not present. They also declined providing a cost of borrowing disclosure BEFORE signing an agreement- which from what i know about FSRA needs to be provided up front.

1
Date of experience: Feb 24, 2026
Cristal
Stay away!!!

I have to say, if you have special circumstances like losing your employment or asking for an extension, they charge you such high fees it’s incredible! This is a last resort bank and I would never recommend it to anybody. My credit was shot after I took care of my parents and a mortgage specialist went with them. If I would have known I would never have signed on that line. Stay away if you can. This is a last resort lender. I cannot understand the 5 star reviews.

2
Date of experience: Feb 19, 2026
Tracy
Excellent Service

I was expecting everything I had to do today to be so challenging and to take so much longer than it did.My experience today with Rizzel was a welcomed surprise during a very difficult time in my life.Thank you Rizzel for all of your patience, support and efficiency.

5
Date of experience: Feb 10, 2026

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Business Details

  • Haventree Bank is setting a new benchmark in today’s Alternative Lending space. We specialize in offering mortgage solutions for borrowers who do not satisfy the underwriting criteria of other mortgage lenders. If you are in business for yourself, have bruised credit or new to Canada, we can help!

    Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative residential mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.

    We are federally regulated by the Office of Superintendent of Financial Institutions (OSFI) and are members of Canada Deposit Insurance Corporation, Canadian Bankers Association, Payments Canada and Registered Deposit Brokers Association.See more

  • email communications@haventreebank.com
  • call 18552720051
  • language https://www.haventreebank.com

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