I placed an order for shoes that were listed as available. The order went through successfully, and I paid in full, including shipping. For the next five days, I received no updates about shipping. I tried calling multiple times, but no agents were available. This was frustrating. I emailed them and received no response for two days. When I finally used the AI chat feature, it informed me there was an issue with my order. Later, I was told my order was not processed because the item was out of stock. Their online customer service is poor, and communication is lacking. I needed the shoes for an important event, and now my plans are ruined because they failed to inform me in time that the item was unavailable. Why allow me to place the order in the first place?
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Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.See more
