I ordered a pair of trousers and a shirt, but only the shirt arrived. The trousers went out of stock between my order and delivery. During the sales period, cancellations are not allowed. Now, I have to wait indefinitely for the trousers to come back in stock. I intended to return the shirt, but their return portal doesn't recognize my details. I emailed customer service and am still waiting for a response. I now have to go to the store to sort out the return. The shirt itself is well-made, but the online experience is far from satisfactory. I would find it hard to recommend this store when there are others with better online services. To be fair, the customer service did eventually refund me for the trousers I didn’t receive, prompting me to change my review score from one to three. The shirt is good quality and value.
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Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.See more
