Most inept customer service experience - ever. I should have read the reviews first. H&C's website has a pop-up offer of a 15% discount. I entered my email as instructed. I received the promo code in my inbox. When I entered it at checkout, it didn't work. When I emailed H&C customer service, I was asked questions for which I'd previously provided the answer - IN THAT SAME EMAIL. Like "Was it full-priced?", "What's the order number?, "What's the promo code?" All of this information was ALREADY IN MY EMAILS to customer service. Because there's a several day (at best) lag in H&C response time, the whole process is aggravating. I was ultimately told to buy the item at full price and H&C would apply the code on its end, so I'd only be charged the discounted price. Surprise! Today, H&C emails me that my order has been processed - AT THE FULL PRICE. This is absurd - and H&C, if you (or your bots) come across this review, don't respond with one of the canned responses I've seen in other reviews here. Just fix the issue! Refund the 15% discount back to the same form of payment I used. It's sad to see a self-described respectable brand behave like a fly-by-night scam artist.
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Hawes & Curtis is famous for its quintessentially British menswear and womenswear ranges. With over 100 years of heritage, Hawes & Curtis has a distinguished British past and a promising international future. The brand currently has more than 20 stores in the UK and the flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. It has also launched German, Australian and American websites. Thanks to its rapid international expansion and prominent online presence, Hawes & Curtis is an internationally recognised brand attracting customers from around the world.See more
