Extremely disappointing and misleading experience.Based on my experience, this company presents itself as an Australian business connected to the Gold Coast, however there is no clear evidence of an Australian-registered company, physical address, or ABN provided anywhere. The products appear to be shipped from overseas, and the quality was very poor and did not match the description or expectations.The items I received appeared to be mass-produced and, in my opinion, consistent with low-quality imports from China rather than a local Australian brand.When I attempted to return the products, I was repeatedly refused a return address. Despite clearly requesting to return the items for a full refund, the company continued to delay, offering only a partial cashback instead and refusing to provide the address required to send the goods back.This has now been ongoing for over three weeks, with multiple emails sent, and no return address provided. Preventing a customer from returning unwanted or faulty goods while pushing a partial refund instead is unacceptable and, under Australian Consumer Law, unlawful.I would strongly caution others to be very careful before purchasing. In my experience, the branding suggests an Australian business, but the reality does not align with that image at all.I regret this purchase and would not recommend this company.
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