Review Time
I would not even give this company 1 star!!! I purchased from them as it is advertised as a company based in the Gold Coast Australia.I had to return the boots I ordered as they were the incorrect size, only to be offered 10% refund as to return the boots it would be too expensive.I still don't know where they are based but it is in Asia somewhere.Communication is terrible, service is terrible..and now they said they can't replace my order as they are closing down.The site claiming to be Gold Coast says it's going to reopen..I urge people NOT TO PURCHASE FROM THIS COMPANY.Their company is NOT legit..I do not understand how they get away with such a misleading, untue website!!BEWARE EVERYONE!!
I would not even give this company 1 star!!! I purchased from them as it is advertised as a company based in the Gold Coast Australia.
I had to return the boots I ordered as they were the incorrect size, only to be offered 10% refund as to return the boots it would be too expensive.
I still don't know where they are based but it is in Asia somewhere.
Communication is terrible, service is terrible..and now they said they can't replace my order as they are closing down.
The site claiming to be Gold Coast says it's going to reopen..
I urge people NOT TO PURCHASE FROM THIS COMPANY.
Their company is NOT legit..
I do not understand how they get away with such a misleading, untue website!!
BEWARE EVERYONE!!
The colour of the shoes I ordered is nothing like the photo on the website.Further the shoes took about 3 weeks to arrive after the date of purchase, came in a crappy plastic bag - no box - and look like they belong in a $2 shop.Accordingly, i went to the website to make a return only to find that all returns are to be sent to China at my expense. So a label called Hazel & Victoria Gold Coast is actually a China-based merchant selling rubbish.
Please don’t be fooled by this business. I purchased shoes supposedly located on the Gold Coast thinking they were coming from interstate. They arrived from China 3 weeks later and I received the wrong size. The shoes are rubbish, not leather and of course, they are not responding to emails to allow me to return them.
This company is not genuine, and the products are not what are advertised. It is impossible to return items as the company just won't provide a return address. I got caught, learn from my lesson and don't give these thieves any more Australian $$.
SCAMMMERS!!!SCAMMERS!! Do not waste your time and money its just a front for some cheap chinese crap!! Purchased a pair of shoes that looked great online! They arrived and are nothing more than a cheap plastic pair of crap! They don't respond to emails requesting a refund…..
Extremely disappointing and misleading experience.Based on my experience, this company presents itself as an Australian business connected to the Gold Coast, however there is no clear evidence of an Australian-registered company, physical address, or ABN provided anywhere. The products appear to be shipped from overseas, and the quality was very poor and did not match the description or expectations.The items I received appeared to be mass-produced and, in my opinion, consistent with low-quality imports from China rather than a local Australian brand.When I attempted to return the products, I was repeatedly refused a return address. Despite clearly requesting to return the items for a full refund, the company continued to delay, offering only a partial cashback instead and refusing to provide the address required to send the goods back.This has now been ongoing for over three weeks, with multiple emails sent, and no return address provided. Preventing a customer from returning unwanted or faulty goods while pushing a partial refund instead is unacceptable and, under Australian Consumer Law, unlawful.I would strongly caution others to be very careful before purchasing. In my experience, the branding suggests an Australian business, but the reality does not align with that image at all.I regret this purchase and would not recommend this company.
It's a scam! The shoes are cheap and nasty, the zip doesn't work. They don't look like on the photo. They say you can return them, but they don’t reply to your emails. The shoes came from China. They take your money, send you a nasty not usable product and ignore your emails asking for a return. However, they still reply to sale enquiries. I used a different email address pretending I'm interested in buying and they replied in 4 minutes. But I have not heard back regarding a refund/return. Don't buy from Hazel and Victoria! It's a scam!
I purchased a pair of pink shoes 5/1/26 my account was debited 6/1/26. I have emailed many times requested a refund for synethic shoes described as suede leather . They were falsely advertised after several pathetic emails offering a 30% refund I have still not been given a full refund from this so called company.DO NOT BUY FROM HAZEL & VICTORIA They are fraudsters. .
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