In response to the company's reply, I've already contacted customer service via phone and email. Unfortunately, no one has returned my call after I left a message, and my emails are currently being ignored. The baskets contain food items that may have been sitting at the depot since the 23rd. Is this food safe? Is it even legal for a food service to serve this? I am requesting a full refund, as anything less is unacceptable at this point. I'm seriously considering disputing this charge with my credit card company. I must say that my trust in this company has been completely shattered. I placed my order on December 19th, with a confirmation email stating two business days for delivery. Now it's December 30th, and there has been no delivery, no updates on the tracking number, no communication from the company, and no one in customer support seems to know when I can expect my order. I had high hopes for this service, but I was clearly mistaken! This has been a total waste of time and money, and I will NEVER order from this company again. I'm increasingly convinced that my pricey order will never arrive. This feels like a scam! Additionally, I tried to post this review on their website but was unable to… not surprising, as it seems they don’t want any honest feedback shared.
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Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
