I need to clarify that I have limited mobility and require assistance to get into my chair. I purchased a specific ergonomic chair to improve my quality of life, but it arrived with features that do not match what was advertised. The arms do not lift as promised. I contacted customer support for clarification, but they have since altered their website. They offered me a minimal refund and advised against modifying the chair. I'm appalled by their misleading advertising and am pursuing a full refund.
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