I deeply regret choosing HCF as my health insurer. I began paying my membership from 1st August and have already paid two premiums before my card was even activated or I received my membership details. Despite making three separate calls, the issue was never resolved.What makes it worse is that when I escalated the matter, I was promised a call back from the senior escalation team – which never came. Paying for a service you can’t even access, coupled with poor customer care and broken promises, is completely unacceptable.If this is the standard of service at the very beginning of the relationship, I dread to imagine what would happen if I ever needed to make a claim. Very disappointing and absolutely not what you’d expect from a major health insurer.
Claim your business profile now and gain access to all features and respond to customer reviews.
HCF was formed in 1932 to provide health insurance cover to Australians.
