HCF is a Scammer company who direct debits $900 without your approval. Incredibly unhappy with this unethical company! They direct debited $900 from my account without authorisation and without warning. I did not receive any emails asking if I would like continue my policy and I never authorised them to automatically renew at end of the year. I had not planned for almost $1000 to be taken out of my account and it left me in a difficult financial position. When I called HCF and spoke with Shaho who was very unhelpful. I requested a refund and he said it would be processed within 5 business days. It is now 9 days later and no money has come through. When I called again they said that Shaho had not processed the refund. It seems I need to wait for another lengthy “processing time” with no date given of when I can expect my refund. There have been no apologies and no offered of recompense. At this point, almost a month after the payment was taken out - I still have not received any renewal emails or emails relating to this policy. I was a loyal customer holding multiple policies with this company, I will be closing all my policies as soon as possible and have already been telling everyone I know how unethical and unprofessional this company is. If you want to lose almost $1000 at any given moment without notice - go with this company, it seems like this is their forte.
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HCF was formed in 1932 to provide health insurance cover to Australians.
