I have the Overseas visitor healthcare insurance with HCF. This year when paying for my early membership, I asked for a tax receipt or payment confirmation, as I need to use this so I can expense this to my employer. Here I was told I could call after 2 weeks of the payment to get this.2 weeks after I contacted them again, but now the message was that they do not provide this at all. Only thing I could do was to copy the statement from my own bank account. Only after talking with 5 different employees, sending several mails, and after doing a simple google search where ATO states that companies are legally obliged to provide tax invoice within 28 days of a purchase they finally send it to me. Their level of customer service it extremely poor, and only when being persistent they provide me with a simple thing as a tax invoice, which should just be send immediately.
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HCF was formed in 1932 to provide health insurance cover to Australians.
