The service provided by the higher-level staff I encountered was disappointing. Initially, they reviewed the documents and promised that the loan would be approved within a week, but it ended up taking two and a half months. They merely shifted the blame onto the lower-level staff for the delays. I became extremely frustrated throughout the approval and disbursement process. Additionally, they lack transparency, failing to disclose the actual interest rates and fees involved in securing the loan. Overall, the service was unsatisfactory.
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