There representatives are not trained well, can't figure out basic tasks like looking up a shipping #. Customer service lies and never gets back to you even when they promise they will. HD supply messed up our order and wont take responsibility or accountability for there mistake. They wont even work with us to make it right and want us to pay for there issues and short comings. Highly recommend saving yourself lots of aggravation and order from somewhere else....look at there reviews there service and work environment speaks for itself!!Do Not buy from HD Supply. I ordered a part on Nov.15,2024, was sent a email with tracking info but every time I tried it I got a oohps message that they could not find the tracking #. I called customer service on November 26th. and was told it was coming factory direct and had a estimate ship date of Dec. 22nd. I asked to cancel my order and I would buy through another supplier and get it within a week. He did so and provided me with a return #.The next day my package was delivered, but I had already ordered from another company, so I called and asked to have them return the item. I was told I would get charged a restocking fee. I said no, I was told yesterday it wouldn't be shipped until Dec 22nd and canceled the order so you can pick it up and take it back for a full refund or I'll keep the item if you give me a discount for the inconveniences you caused to me.They said they are not allowed to give a discount but would check with the supplier and see if they would allow a return with out a restocking fee and would notify me. Several weeks later no calls or emails from them and a truck shows up to pick the package up, I asked if I was getting a full refund, he didn't know & left the package. I called again & was told it was authorized & I would get a full refund so I said to pick it up again or give me a discount. Fast forward to 1st week of January 2025 & its still sitting here on my porch, no refund, no correspondences from them. I call again, was told it would be picked up & I would get a refund, I said if not then I will dispute the charge on my cc...3 weeks later still nothing so I deputed it and they didn't respond to the CC company so I got the credit. February 22nd they finally showed up to get it, now over 4 months its been sitting outside on my porch. They issue a credit now April 4th 2025 they email me saying I have a unpaid balance and need to pay before they take action. I called no resolution or call back yet again. Super frustrating!!
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HD Supply Facilities Maintenance, supplier of maintenance, repair, and operations (MRO) products for multifamily, hospitality, healthcare, commercial and government facilities.
