Review Time
I ordered this back up battery because they had it in stock, the price was better than anyone else's, and they promised fast shipping. Then, as an afterthought, I read the reviews. Well, I thought, there's a sucker born every minute, and this minute it's me. This sinking feeling wasn't helped by my conversation with the first customer service rep who promised to be back in touch with me in 3-5 hours and, of course, wasn't. The second guy told me to expect delivery "Monday or Tuesday at the latest" and, lo and behold, it arrived Monday. OK, it took six days, but given the massive snowstorm over the weekend, that was totally reasonable, the price was $100 less than the cheapest alternative, and the shipping was free. Maybe I just got lucky, or maybe they've reformed, but my experience was great and I figure they deserve credit for it.
I've never received items the next day. What frustrates me is that for my current order, they processed it and then cancelled an item, which reduced the total below $50. Orders under $50 incur a $10 handling fee, whereas I could have easily purchased an extra item for free. Additionally, while some items are discounted, many are pricier than at local stores. I could simply go to a nearby shop and get what I need immediately. I won't be using this service again.
I've never even gotten items second day. But what really bothers me is that for my current order they processed the order and I just checked and they cancelled an item, and that dropped the order below $50. Any order below $50 has no shipping charge, but it does have a $10 handling fee. I could have bought an extra paint brush and essentially have gotten it for free.The second problem with them is that even though some of the items are discounted, a whole lot of them are more expensive than Home Depot or Lowes. I could just run to the local store and have the item without waiting. I'm not using these guys any more after this.
What a joke.I ordered the same door THREE times from HD Supply, and guess what? All three times it arrived “damaged in transit.” Every single time. No call, no explanation, just delays and fake tracking updates.I lost 3 full days of work waiting around for deliveries that never showed up. This isn’t bad luck — it’s straight-up incompetence. If you need something dependable or time-sensitive, go somewhere else.HD Supply clearly doesn’t care about your time or your business.Find another vendor. Seriously.
If I could give them a negative star I would.They have the worst customer service and an even worst delivery service. I have ordered from them a few times already, and it went wrong once, I never received my item (it was marked as x (not received), but I never received my refund. I placed a big order in June, and never received them, I am calling them twice a week for over 2-3 months now for my refund, because it was a big order. And they keep telling me different stories and that the warehouse needs to give them an update. Is it not 1 company? I have in total for this order: 3 ticket numbers, 3 case numbers and every time I call again for an update I get a new ticket number. I am so done with this company! Never ordering anything from them again and would never recommend anyone to buy there. They just increase your high blood pressure and stress.
Ordered a furnace on 12/2 to be delivered 12/4, it never arrived. I called and was told it was an issue finding a shipper. I cancelled my order and purchased elsewhere because I needed to have heat. On 12/9 my account was charged! On 12/12 I called to inquire and was told it would be back in my account in 10 days. It has been a month and I still haven’t been reimbursed. Customer service should be able to handle this in a few minutes, but today I was told that it would be 48 hours before I know the status of my return? It feels like there is no communication between the warehouse and the order processing center. They have tied up over 1000.00 of mine and cannot tell me why or when it will be returned.
There representatives are not trained well, can't figure out basic tasks like looking up a shipping #. Customer service lies and never gets back to you even when they promise they will. HD supply messed up our order and wont take responsibility or accountability for there mistake. They wont even work with us to make it right and want us to pay for there issues and short comings. Highly recommend saving yourself lots of aggravation and order from somewhere else....look at there reviews there service and work environment speaks for itself!!Do Not buy from HD Supply. I ordered a part on Nov.15,2024, was sent a email with tracking info but every time I tried it I got a oohps message that they could not find the tracking #. I called customer service on November 26th. and was told it was coming factory direct and had a estimate ship date of Dec. 22nd. I asked to cancel my order and I would buy through another supplier and get it within a week. He did so and provided me with a return #.The next day my package was delivered, but I had already ordered from another company, so I called and asked to have them return the item. I was told I would get charged a restocking fee. I said no, I was told yesterday it wouldn't be shipped until Dec 22nd and canceled the order so you can pick it up and take it back for a full refund or I'll keep the item if you give me a discount for the inconveniences you caused to me.They said they are not allowed to give a discount but would check with the supplier and see if they would allow a return with out a restocking fee and would notify me. Several weeks later no calls or emails from them and a truck shows up to pick the package up, I asked if I was getting a full refund, he didn't know & left the package. I called again & was told it was authorized & I would get a full refund so I said to pick it up again or give me a discount. Fast forward to 1st week of January 2025 & its still sitting here on my porch, no refund, no correspondences from them. I call again, was told it would be picked up & I would get a refund, I said if not then I will dispute the charge on my cc...3 weeks later still nothing so I deputed it and they didn't respond to the CC company so I got the credit. February 22nd they finally showed up to get it, now over 4 months its been sitting outside on my porch. They issue a credit now April 4th 2025 they email me saying I have a unpaid balance and need to pay before they take action. I called no resolution or call back yet again. Super frustrating!!
HD Supply is the worst supply company I've ever dealt with. Parts constantly come destroyed. Especially toilets and parts to assemble. 2 orders of flange to bowl bolts and both orders the bolt threads are destroyed. Must be they just repacked a return or something. Working on getting a new supply company.
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HD Supply Facilities Maintenance, supplier of maintenance, repair, and operations (MRO) products for multifamily, hospitality, healthcare, commercial and government facilities.
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