I have never seen a company do something so underhanded. I order a part online. The shipping was shown to be free. No extra charges shown. After I ordered and paid with my credit card, they sent an email and added a shipping charge of $4.91. They called it "Freight" not shipping. They also added $10 of "Additional Fees" with no explanation. I contacted the company and they said something to the effect that they do not normally carry this item and as such has a freight charge. As far as the additional $10 fee, they gave some justification for it that did not make any sense. I forgot what that justification was. I told they cannot just add fees and costs after the item was purchased. I guess I should be thankful that the $10 fee wasn't $1000 and the freight charge wasn't $300. l told them to cancel the order. I would not have bought that item if they were upfront and told me of the fees before I purchased it.
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HD Supply Facilities Maintenance, supplier of maintenance, repair, and operations (MRO) products for multifamily, hospitality, healthcare, commercial and government facilities.
