There Dallas warehouse is one of the most poorly managed warehouses and no one in upper management cares at all! Orders are constantly missing items. When the warehouse doesn't include something in the delivery, they still mark it as delivered and charge you. Dealing with these new charges and credits is very time consuming and absolutely ridiculous! I have called and made numerous complaints and they just don't care. My sales representative is total joke, not sure what he does there since he doesn't reach out to me for anything. Unlike past sales reps who were in contact with me at least monthly. This is no surprise since no one seems to really care about customer service there anyways. I've worked with this company for years and have always had a great relationship with my assigned salesperson and my orders use to be correct. I am VERY DISAPPOINTED with this company! I don't even want to give a 1-star review.
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HD Supply Facilities Maintenance, supplier of maintenance, repair, and operations (MRO) products for multifamily, hospitality, healthcare, commercial and government facilities.
