Twice in the last two months I have ordered mini shampoo/conditioner/lotions for my hotel property. The case is supposed to contain 198 pieces and both times the box came with a tiny fraction of that amount. The first came with only 9 pieces, the second came with 27 pieces. Rather than just reship the orders, HD supply required me to pay a second time to issue a replacement. On top of that, I also had to return the nearly empty boxes to them in order to get a refund for the first order. Shipping the almost empty boxes is such a strange mistake to have made in the first place, especially twice in a row, but it's extra frustrating to have to pay twice and also go through the trouble of returning a nearly empty box to get the refund.Customer support agents are friendly and understanding.
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HD Supply Facilities Maintenance, supplier of maintenance, repair, and operations (MRO) products for multifamily, hospitality, healthcare, commercial and government facilities.
