Customer support is excellent and quick to respond, and shipping was relatively fast. However, I rated it 2 stars because I did not receive my free sound healing guide and carrying bag. They did send the tuning book guide via PDF. The packaging was poor; the tuning forks weren't secured. They couldn’t send the carrying bag as it was out of stock. The quality of the tuning forks is okay, but some arrived scratched, and their longevity varies, lasting no more than 10 seconds. I had to keep striking them, which is fine, but their website claimed the sound would be long-lasting. Additionally, two tuning forks were mislabeled with incorrect information. Overall, I'm excited to use my new tuning forks, but I'm disappointed with several aspects.
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