Ordered crystal bowls on 18/01/25 was advised would arrive in 7-12 business days. I contacted them numerous times as it was still showing as waiting to ship received generic apology emails with no real update, requested a refund and was ignored. I then disputed the transaction with my bank and the items were shipped the next day. The parcel was then delivered with courier requesting £70.00 customs fees to be paid( this is in their terms) I contacted them and they advised if I paid fees they would reimburse due to long wait, I was not happy with this and so kept dispute open and updated bank, a few days later I received a message saying they had paid custom fees and parcel was delivered 06/03/25 where I contacted the bank to cancel disputed payment, I then received more emails regarding the Dispute as I assume it wasn’t available to them immediately. After waiting almost 2 months the most contact I had from them was regarding this. The bowls themselves are great as is the packaging. I wouldn’t use this company again, communication is awful and they clearly are not able to commit to timescales provided on their website.
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