WORST experience in buying a product EVER! I ordered crystal bowls on the 21st of January 2025. When ordering, it stated on their website that the bowls would arrive in 7-12 business days. I contacted them numerous times after the 7-12 day period ended as it was still showing as waiting to ship. I received generic apology emails with excuse after excuse. I emailed requesting they cancel my order and issue a refund several times, as they hadn’t even begun the process of sending the order over a month after ordering. These requests were completely ignored. It was only when I raised a dispute on PayPal about a month after my purchase, that the seller then shipped my item. However only half of my order/items arrived on the 27th of February. About two weeks later I got a notification from Fed Ex saying the second half of my parcel had arrived, but couldn’t be released because £138.33 duty & customs fees was due before they’d release my parcel. I contacted Healing Sounds to dispute this. “Emma” with Healing Sounds responded to my message that once I got my items, to contact her and that she would assist me with a fair resolution. I finally received the 2nd half of my order on 31/03/25. I emailed her on the 1st of April and have yet to hear back. From start to finish, it took over 2 months to receive my complete order, I was completely ignored about cancelling my order and asking for a refund multiple times and now I’ve been ghosted about reimbursement of customs fees. THIS ENTIRE EXPERIENCE HAS BEEN AWFUL AND IS TOTALLY UNACCEPTABLE!!! I will NEVER use this company again and highly encourage others to AVOID buying anything from them!
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