I ordered my items from the website around mid-Feb. Despite the delayed delivery (by 3 weeks), having to pay £80 for duties, taxes, and custom fees, AND the item arriving in two separate packages… I can say that I actually received my crystal singing bowl set which seems like a miracle based on the reviews on here.However, one of my bowls had a chip. I asked for a replacement or refund and “Emma” (basically an AI bot) said that this would be addressed asap. It’s now Jul — and my issue still hasn’t been resolved. No email response, no acknowledgment, the number on the website doesn’t work, absolutely nothing. All in all, an unpleasant experience and I wouldn’t recommend to anyone!UPDATE: It’s now 8th August, someone from Healing Sounds has responded to my review and assured me that they’ve located my email and would respond shortly… I’m still waiting! What was the point of even replying if you’re not going to deal with it and put things right. Appalling… and decided to amend to 1 star. Would give minus if I could.
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