I ordered two luxe wellness packs,a back wellness package, two hot/cold packs and an extra bottle of castor oil on May 17, 2025. It arrived on June 13, 2025. I noticed that the quality of the products didn't match what I ordered. This company also shorted me a bottle of oil and the free gifts that was supposed to come with the luxe packages. I called the number that came up when you Google. I was told to stop calling that it is a scam. So I emailed asking for Healo to fix the problem. They refused. I asked for a refund. Healo stopped replying. So I have contacted my credit card company to dispute the charge. Healo has twice lied to the credit card company. The first lie was that I didn't reply with the pictures they asked for. The second lie was that I didn't ask for a refund. I kept all my emails so I have proof. I am now on my third dispute. I have been dealing with this since June. I have offered to send this junk back. The recent emails from them have been like talking to AI. A complete scam. First they said I can send their product back for an in store credit. I told them I don't want any of their products. Then Healo said they don't offer refunds on promotional products. I asked what promotional product. If you go to their website it still offers the same products for the same price. This company should be shut down. I have been given the run around. They only reply just enough so they can get out of this dispute. Don't get trapped in this same nightmare.
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